Patient Information about Covid-19
We are preparing for when we get permission from the Government and the NHS to accept patients into the practice. Part of this involves giving you an update on the steps we are taking.
Infection control has always been a top priority. Our practice follows stringent standards of infection control so that when you receive care, it is both safe and comfortable. We are now focusing on new practice protocols in order to operate a safe and efficient dental practice for all our patients, our staff and our wider community following the COVID-19 crisis.
You will note some changes when it is time for your next appointment. We are making these changes and revising our protocols to help protect you, our patients, and our team.
Before you arrive at the practice, we will ask you to:
- Thoroughly brush your teeth just before arrival
- Wash your hands for 20 seconds before leaving your home
- Complete a pre-appointment screening process
When at the practice, we will ask you to:
- Use hand sanitizer and to wear personal protective items when you arrive which may include disposable gloves, masks, shoe covers and hair covers (we will provide these items for you)
- Allow us to take your temperature
- Use a Betadine anti-viral throat spray and rinse with a specific mouthwash.
- Complete a screening process questionnaire
- Remain in your vehicle in the car park until we come to collect and escort you into the practice
To ensure a safe environment, we will:
- Install perspex panels or ‘germ-guards’ along the reception desk
- Clearly mark out respecting social distance recommendations
- Manage appointments to allow for social distancing between patients
- Set up a daily health screening checkpoint and log for the screening of all staff entering the workplace
- Minimise staff interaction
- Equip our dental staff with additional PPE when in surgery
- Use ‘dry fogging’ machines that will decontaminate the surgery between each patient to ensure a safe virus-free environment
- Decontaminate communal areas prior to practice opening, at lunchtime and at the end of the day
- Use video and phone consultations whenever possible
- Remove newspapers and magazines from the waiting room
As and when we hear advice from our professional governing bodies, we will keep you updated. Regardless of whether we are open or closed, you can still contact us.
We are available 7-days a week regarding any dental problems or concerns you may have during this outbreak. We will be able to offer advice, prescribe pain relief and antibiotics should your symptoms meet certain criteria. For dental problems we are unable to manage, we have access to refer patients to the COVID-19 dental emergency Hub network.
You can telephone the practice on 01202 397074 or email us directly on email@example.com
We look forward to seeing you again and are happy to answer any questions you may have about the steps we are implementing to keep you, and every patient, safe in our practice.